Last updated: January 1, 2026

Our Commitment

We aim to provide powerful, reliable software with clear documentation and responsive support. Our refund policy is designed to be fair to customers while protecting Aegisify, Inc. from abuse.

• Full refund requests accepted within 14 days of purchase
• No requirement to provide a reason (feedback is welcome but optional)
• Refunds are typically processed within 5–7 business days after approval

How to Request a Refund

To request a refund, please follow these steps:

• Email ********************
• Include your order number or the email address used at checkout
• Clearly state that you are requesting a refund

That’s it. Once received, our support team will review and respond promptly.

Refund Eligibility

Eligible for Refund

• Refunds may be issued for:
• Requests submitted within 14 days of the original purchase date
• First-time purchases of any license tier

License upgrades (refund applies only to the upgrade amount if requested within 14 days)

Not Eligible for Refund

Refunds will not be issued for:

• Requests made after 14 days from the purchase date
• License renewals or subscription renewals
• Accounts or licenses that have already received a refund for the same product
• Purchases associated with abuse, fraud, or violation of our Terms of Service
• Accounts terminated due to policy or security violations

Refund Processing Timeline

Once a refund request is approved:

1. Verification (1–2 business days) – We confirm purchase details and eligibility.
2. Processing (3–5 business days) – The refund is initiated through our payment processor.
3. Bank Processing (5–10 business days)– Funds appear in your account depending on your bank or card issuer.

You will receive an email confirmation once the refund has been initiated.

After a Refund Is Issued

Upon refund approval:

• The associated license key will be immediately deactivated
• You must stop using the software and uninstall it from all sites
• Access to updates, downloads, and support will be revoked
• Re-purchasing the same product may be restricted in cases of repeated refunds

Subscription Cancellations

For annual subscriptions with automatic renewal:

• You may cancel auto-renewal at any time before the renewal date
• Cancellation takes effect at the end of the current billing period
• You will retain access until the subscription expires
• Partial refunds are not provided for unused time

To cancel a subscription, contact ******************** prior to your renewal date.

Chargebacks & Payment Disputes

We strongly encourage customers to contact us directly before initiating a chargeback.

Please note that chargebacks:

• May result in immediate license termination
• Can permanently restrict future purchases
• Are slower and more costly to resolve than direct refunds
• We are committed to resolving issues quickly and fairly when contacted directly.

Exceptions & Special Circumstances

In rare cases, Aegisify, Inc. may grant refunds outside the standard 14-day window at our sole discretion, including but not limited to:

• Verified technical issues that cannot be resolved by our support team
• Accidental duplicate purchases
• Severe, product-blocking bugs affecting core functionality

Each case is reviewed individually, and approval is not guaranteed.

Contact Information

For refund requests or questions regarding this policy:

• Email: ********************
• Response Time: Within 24–48 business hours

Our Promise

We believe in our products and in treating customers fairly. If an Aegisify product does not meet your expectations within the guarantee period, we will make the process clear, respectful, and straightforward.